Those two dreaded words. There is possibly nothing more frustrating than a bad customer service experience. Right? Minutes, even hours, on hold. Wrong information. No trace of previous conversations. Time being wasted on all sides. Aaagh. (In fact, we recently changed mobile phone companies for exactly that reason.) In the middle of all the planning and computer-based work I’ve been doing to prepare for the trip, a recent incident stood out…. wait for it….. because of how good it was! Really! Continue reading “Customer service?”
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