Customer service?

Dial-Telephone Those two dreaded words. There is possibly nothing more frustrating than a bad customer service experience. Right? Minutes, even hours, on hold. Wrong information. No trace of previous conversations. Time being wasted on all sides. Aaagh. (In fact, we recently changed mobile phone companies for exactly that reason.) In the middle of all the planning and computer-based work I’ve been doing to prepare for the trip, a recent incident stood out…. wait for it….. because of how good it was! Really! Continue reading “Customer service?”

Cruising concerns: being safer at sea

Yellow boat with hole in CantabriaWhile reading through the CruisersForum recently, I found a post by someone concerned about the major threats while cruising and asking for advice. There were a few replies and comments about how “normal” life is statistically much more dangerous.  It got me thinking about some of the dangerous situations I’ve seen out on the ocean… Continue reading “Cruising concerns: being safer at sea”

Community

Working at Rhizome I’d always thought of sailing as quite a solitary occupation – days out on the ocean with just the wind and the waves, all the time in the world to think and dream and wonder. So it surprised me to hear from Doug that one of the things he most loved about his past years of sailing were the people of all ages he met along the way and the sense of community they shared. Continue reading “Community”